JIRA SERVICE MANAGEMENT
Jira Service Management (formerly known as Jira Service Desk) is service desk software built for teams who receive incoming issues and requests from other teams/customers.
The tool offers an intuitive self-service customer portal that allows users to create requests and check their status. With several features—such as workflow automation, customisable SLAs, rules-driven alerts and notifications, and dynamic work queues.
- Issues and Bugs – What they are and their key components.
- Creating an Issue
- Issue features, attributes
- Different types of Issue
- Assigning Issues
- Adding attachments
- Status
- Comments
- Issue Security
- Time tracking
- Votes and Watches
- Components
- Versions
- Issue identification with user
- Open issues with user