Transform Jira & JSM Into a Smarter, Automated Service Platform
We help organizations implement, migrate, optimize and automate Jira, JSM, Confluence and Atlassian AI.
- Jira & JSM Optimization
- Data Center → Cloud Migration
- Automation & AI/Rovo
- Managed Jira Administration
Trusted by teams at Fortune 500 enterprises and growing companies
Atlassian services built around Jira Service Management
From a first JSM rollout to AI-assisted service desks, every engagement is focused on the Atlassian platform — and the outcomes your IT team needs.
More Atlassian services
Start with a clear picture of your Atlassian environment
Pick the assessment that matches your next decision. Each one ends with practical, prioritized recommendations — whether or not you work with us afterward.
Jira Health Check
A review of configuration, performance, permissions and admin practices, with a prioritized list of fixes.
Request a Health CheckCloud Migration Readiness Review
Understand apps, customizations, data and users before you move from Server / Data Center to Cloud.
Check Migration ReadinessLicensing & Usage Review
See how Atlassian plan and pricing changes affect you, and where licenses or apps can be right-sized.
Review My LicensingRovo & AI Readiness Assessment
Check your knowledge base, data and permissions, and identify the AI use cases worth piloting in JSM first.
Assess AI ReadinessAI for your service desk — grounded in your Atlassian data
Generic chatbots don’t know your services, your knowledge base or your permissions. We prepare your JSM and Confluence environment, then pilot Rovo and Atlassian AI features where they deliver measurable value.
Safe by design — permissions and content are reviewed before AI is switched on.
Rovo Agents
Custom Rovo agents that answer questions and act across Jira, Confluence and connected tools.
AI Ticket Triage
Classify and route incoming requests to the right team automatically.
AI Priority Suggestions
Suggested priority and urgency based on the request, the affected service and history.
Knowledge Deflection
Answer common requests from your Confluence knowledge base before a ticket is raised.
AI-assisted Resolution
Ticket summaries, similar issues and suggested replies so agents resolve faster.
JSM Automation
Automation rules that act on AI output: assign, escalate, notify and close the loop.
Jira & JSM work in practice
Examples of JSM implementation, automation, migration and AI-assisted service management.
Practical, outcome-focused delivery
Understand the current environment, find what is slowing the team down, design a scalable solution, implement it with controlled change — and stay with you after go-live.
Assess
Understand the current environment and what is slowing the team down.
Design
Design a scalable solution: workflows, SLAs, automation and integrations.
Implement
Build in a sandbox and release with controlled, well-communicated change.
Support
Hypercare after go-live, then ongoing support and improvement.
Work with us the way that suits your team
Start with a defined project, keep expert help on call, or add a dedicated administrator to your team.
Project-Based
Fixed-scope delivery for implementations, migrations, audits and integrations.
- Defined scope and milestones
- Sandbox-first delivery
- Handover documentation
On-Demand Support
Expert help when you need it, without a long-term commitment.
- Ad-hoc fixes and changes
- Pay for the time you use
- Ideal for occasional needs
Monthly Retainer
A reserved block of expert hours each month for ongoing change and improvement.
- Agreed monthly capacity
- Regular service reviews
- Priority scheduling
Dedicated Administrator
A named Jira / JSM administrator embedded with your team.
- Consistent, named expert
- Works in your processes
- Coverage across time zones
Experience across regulated and fast-moving industries
Our clients span banking, entertainment, retail, energy and semiconductors — each with its own service management and compliance needs.
Atlassian-first, not Atlassian-only
Your teams use more than one platform. We connect Jira and JSM with the development, ITSM and work-management tools you already rely on — and recommend what fits your stack.
Jira, JSM & Atlassian insights
Practical guides for admins, service owners and IT leaders.
Questions teams ask before working with us
Can’t find what you’re looking for? Talk to a Jira & JSM consultant.
We specialize in Atlassian services including Jira, Jira Service Management (JSM), Jira Align, Confluence, Bitbucket and Rovo — covering implementation, optimization, cloud migrations, automation, integrations, audits and managed support.
Yes. We support Jira Cloud, Jira Data Center, and migrations from Server/Data Center to Cloud, including complex enterprise environments.
Yes. We handle end-to-end Jira migrations, including project restructuring, workflow optimization, field clean-up, user mapping and post-migration support.
Yes. We offer flexible support models including on-demand support, monthly retainers and dedicated Jira administrators.
Yes. We integrate Jira with GitHub, GitLab, Bitbucket, ServiceNow, monday.com, CI/CD pipelines and custom systems via APIs.
Yes. Our free assessments — Jira Health Check, Cloud Migration Readiness, Licensing & Usage Review and Rovo & AI Readiness — help us understand your setup and recommend the best approach before implementation.