Media & Entertainment
Jira & Confluence Integration for Knowledge Management
Connected Jira work with Confluence documentation so teams could find decisions, runbooks and answers in context.
The challenge
Documentation was scattered across tools and rarely linked to the work it described, so teams repeatedly solved the same problems.
The solution
We designed a Confluence space structure, templates and linking conventions, and connected them to Jira and JSM so runbooks and decisions appear alongside related work.
Configuration & automation
- Space architecture and page templates
- Runbook and post-incident review templates
- Jira–Confluence linking conventions and automation
Results
- Faster access to runbooks during incidents
- Knowledge captured as part of normal work
- Better foundation for AI search with Rovo
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