Jira Assets & CMDB
Design asset schemas, object relationships, CMDB structures, discovery workflows and JSM asset-based automation.
Overview
Jira Assets turns JSM into a true IT service management platform: every request, incident and change can be linked to the hardware, software, services and people it affects. We design asset schemas, object relationships and CMDB structures, connect discovery and import sources, and build JSM automation that uses asset data to route, approve and resolve work.
What’s included
- Asset schema and object-type design
- Object relationships and service dependency mapping
- CMDB structure for services, applications and infrastructure
- Assets Discovery and data imports (CSV, JSON, cloud and SaaS sources)
- Linking assets to request types, incidents and changes
- Asset-based JSM automation, routing and approvals
- Asset lifecycle, ownership and data-quality rules
- Migration of existing CMDB or spreadsheet inventories into Assets
How we deliver
Model
Agree the asset types, attributes and relationships that matter to your services.
Populate
Configure discovery and imports, then reconcile and clean the data.
Connect
Link assets to request types, workflows and automation rules in JSM.
Govern
Set ownership, data-quality checks and a review cadence.
Common questions
Yes. We map your current data to a new Assets schema, clean and de-duplicate it, and set up repeatable imports so it stays current.
Assets is included in Jira Service Management Premium and Enterprise plans. We can review your plan and help you decide whether the upgrade is worthwhile.