Jira Administration & Managed Support
On-demand help, a monthly retainer or a dedicated Jira administrator to keep your Atlassian platform healthy.
Overview
Keep Jira, JSM and Confluence running smoothly without hiring a full in-house team. We handle day-to-day administration, change requests, upgrades and app management under a support model that fits your volume.
What’s included
- User, group and permission administration
- Project, workflow, field and screen changes
- App (Marketplace) evaluation and management
- Data Center upgrades and patching
- Performance monitoring and troubleshooting
- Change control and configuration documentation
- Admin coverage across US, UK, Europe and APAC time zones
Our approach
How we deliver
01
Onboard
Access, documentation review and a baseline health check.
02
Agree scope
Choose on-demand, retainer or dedicated administrator coverage.
03
Operate
Work requests through a shared JSM queue with full visibility.
04
Review
Regular service reviews and improvement recommendations.
FAQ
Common questions
On-demand support, monthly retainers, and dedicated Jira administrators. We can also combine a retainer with project work.
We support clients across the US, UK, Europe and APAC regions.
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