High-value use cases
- Answering common questions from the knowledge base
- Summarizing long ticket threads for agents
- Suggesting responses and next steps
- Searching across Jira, Confluence and connected tools
Prepare first
- Review Confluence content for accuracy and ownership
- Check space and project permissions
- Define success measures for a pilot
Pilot, then scale
Start with one team and a small set of use cases, measure the results, then expand.